Customers left without service during the major Flow outage that started on Sunday can expect compensation. The telecommunications provider has announced that all services have now been fully restored and rebates will be applied to affected accounts.
In an update issued Monday night, Flow said the disruption, which occurred between Sunday night and Monday, was caused by a damaged subsea fibre.
It said it does not anticipate any further service interruptions at this time.
As a gesture of goodwill, Flow said that all customers will receive a rebate automatically applied to their accounts. Prepaid customers will receive complimentary credit, while business customers will be notified individually about their rebates.
“Flow recognises the impact this outage has had on our valued customers,” the company said in a statement.
The telecommunications provider also thanked customers for their patience and understanding during what it described as a rare and challenging situation.
The company said the outage affected not only Saint Lucia but also customers in Dominica and Grenada because of the interconnected nature of its regional network infrastructure.
The outage was serious enough for Flow to classify it as a “crisis-level event”. The company had activated its Regional Network Disaster Response and Recovery Centre and local Crisis Management Team as it worked to restore service.
Any third-party or user posts, comments, replies, and third-party entries published on the St. Lucia Times website (https://stluciatimes.com) in no way convey the thoughts, sentiments or intents of St. Lucia Times, the author of any said article or post, the website, or the business. St. Lucia Times is not responsible or liable for, and does not endorse, any comments or replies posted by users and third parties, and especially the content therein and whether it is accurate.
St. Lucia Times reserves the right to remove, screen, edit, or reinstate content posted by third parties on this website or any other online platform owned by St. Lucia Times (this includes the said user posts, comments, replies, and third-party entries) at our sole discretion for any reason or no reason, and without notice to you, or any user. For example, we may remove a comment or reply if we believe it violates any part of the St. Lucia Criminal Code, particularly section 313 which pertains to the offence of Libel. Except as required by law, we have no obligation to retain or provide you with copies of any content you as a user may post, or any other post or reply made by any third-party on this website or any other online platform owned by St. Lucia Times. All third-parties and users agree that this is a public forum, and we do not guarantee any confidentiality with respect to any content you as a user may post, or any other post or reply made by any third-party on this website. Any posts made and information disclosed by you is at your own risk.
